Payment Methods

Credit cards, debit cards, gift cards and more

Your wallet, purse or pocket likely contains some way to pay for goods and services, whether it is a credit card, debit card, gift card, prepaid card, check, cash or mobile phone. The payment choice can often determine what types of consumer protections you will have in case something goes wrong. Consumers Union exposes bad practices and advocates for strong regulatory and statutory changes for a better payments marketplace.

Tell Us Your Story!

Do you have gift cards that you can't use, because the store has gone out of business? Consumer Union would like to hear if you have any gift cards that have stopped giving. Your account of what has happened to you will help us push for gift card protections.

We want to hear from you. Your willingness to share your stories helps us pass laws to protect you and your family.

Read stories from individuals who have shared their stories, like:

Judith of Worcester, MA
Three malls in Central Massachusetts are selling their own prepaid cards at holiday time. If not used right away at any of the stores in the mall it automatically reduces in value!

How to complain to the Government

Online, by mail, phone or fax... Agencies need to hear from you!