On September 8th Consumers Union, National Consumer Law Center and USPIRG, sent Chase a letter asking that they help out all their consumers who are on the brink of default because their minimum payments were suddenly jacked from 2% to 5% of their balance. In the letter we highlighted two consumers who complained to CU about how this change in policy affected them.
Chase responded by basically saying, we can’t reverse the policy but, “we are committed to working with customers who express particular hardship in making payments. Chase offers temporary financial solutions... [such as] a reduced interest rate and reduced fixed payments for a specified time period to card members experiencing financial difficulty.”
Chase gave us the contact information for Vice President Nancy Stoneman, who can “discuss programs Chase provides for card members who express particular hardship in making payments.” Chase specifically requested that the two consumers that we highlighted in the letter give Ms. Stoneman a call.
Since many of you are having very similar struggles we think you should all try giving Ms. Stoneman a call to discuss your particular circumstances. And let us know what happens!
Her contact information is:
Nancy Stoneman
Senior Operations Manager
Executive Office, JP Morgan Chase
2500 Westfield Drive, Floor B7, IL1-6215
Elgin, Illinois, 60124
888-214-7712
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